Return Policy

Last updated: Nov 29, 2025

At Timberustic, every piece is handcrafted, made-to-order, and often customized to fit your space. Before shipping, each order goes through a multi-step confirmation process, including raw wood preview, surface finish preview, color approval, and a final inspection, and we only ship once you approve the final version.

We take great care in building and delivering your order, but in rare cases where an issue occurs, we’re here to support you.

🚛 Can I Return My Order?

Because Timberustic products are handcrafted and made-to-order, returns are not automatically accepted. However, if you believe your item arrived damaged or defective, you may request a return review.

To ensure consistency and fairness, all return evaluations follow the same criteria outlined in our Refund Policy, including:

The issue must be reported within 10 days of delivery
Evidence of damage (photos, and if available, an unboxing video to help verify transit issues)
Review and approval by our support team before any return is authorized

Our team will carefully assess your case and determine the most appropriate resolution, which may include:

Repair assistance or reimbursement of repair costs
Partial refund
Full refund in cases of severe, non-repairable damage
Replacement, when applicable
Return approval, only when necessary and pre-authorized

📌 Returns will not be accepted without written approval. Unauthorized returns will be refused.

🔄 Exchange Policy

Because each Timberustic piece is handcrafted, custom, and pre-approved before shipping, we do not offer exchanges for different models, sizes, or finishes once production has begun.

If you have concerns about your item, please contact us so we can assist with repair, replacement, or refund options depending on the situation.

💡 Why We Prioritize Repair Over Return

Handcrafted solid-wood pieces are large and heavy, and return shipping can be costly and environmentally wasteful. In most cases, issues can be resolved faster and more efficiently through local repair support, partial compensation, or refabrication of specific parts.

When damage is significant or cannot be repaired, a full refund or replacement will be arranged.

We are committed to making things right — while respecting your time, your space, and the craftsmanship that goes into every Timberustic piece.