Last updated: October 10, 2022
At Timberustic, each piece is handcrafted and made-to-order, often tailored to your specific size and functional needs. Because of the personal nature of our process, we maintain the following cancellation policy:
🕒 Within 24 Hours of Purchase
You may cancel your order for a full 100% refund within 24 hours of placing it. No questions asked.
🪵 After 24 Hours of Purchase
If you cancel your order after 24 hours, but before we send you the first production update, you will receive a 70% refund. The remaining 30% covers materials, preparation, and artisan time already committed to your piece.
📩 After You Approve the Product Preview
We provide two updates during the production process:
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After the structure and base form are complete
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After finishing, coloring, and final detailing
Once you’ve received and approved the final product preview (via image, video, or email), cancellation is still possible — but only 50% of your payment will be refunded.
🚚 After Shipment Has Been Sent
Once your order has been shipped or arrived at the delivery destination, cancellations are no longer accepted under any circumstances.
✉️ How to Cancel an Order
If you wish to cancel your order, please follow these steps:
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Email us at support@timberustic.com
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Subject:
Cancellation Request – Order #TR[Your Order Number] -
Include:
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Your full name
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Order number
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Date of purchase
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Reason for cancellation
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Our team will review your request and respond within 1–2 business days.
If eligible under our cancellation policy, your refund will be processed accordingly to your original payment method.
If you have any questions or need help modifying your order before production begins, we encourage you to reach out as early as possible. We’re always happy to work with you.
